Contact Us

Have a question?

Feel free to send us a message to support@atlastime.co

 

ATLASTIME is a California-based lifestyle brand. Their wanderlust-inspired timepieces are designed to inspire and remind people to live beyond boundaries and create unique stories.

FAQ

Atlas Time Co. is a travel inspired watch company with the lifestyle mission to inspire individuals to travel beyond boundaries and to curate their own unique stories.

Frequently Asked Questions

 

HOW DO I PLACE AN ORDER?

Our first line of timepieces is officially available in our online store! To show our appreciation to our early fans, all orders will ship with a FREE Atlas signature bracelet! 


WHERE DO YOU SHIP TO?

We ship our products worldwide! We offer free shipping within the US and discounted delivery rates for all other countries. International orders will be responsible for import/customs charges if applicable.


WHEN WILL MY ORDER SHIP?

We estimate to ship all packages within 3-5 business days of original purchase. We will notify you immediately if anything changes in that timeframe.


HOW DO I TRACK MY SHIPMENT?

Prior to your product shipping, we will send out an email with a unique tracking number for your order. We will ship all orders via USPS; please allow 1 week for US deliveries, and 2-3 weeks worldwide.


WHAT DOES YOUR WARRANTY COVER?

We offer a one year limited warranty for manufacturing defects for all purchases made on our online store. This warranty only covers defects in materials and workmanship. The warranty does not cover normal wear and tear, excessive abuse or misuse. If you believe you have received a defective product, please send us an email with your proof of purchase.


DO YOU ACCEPT RETURNS?

If for any reason you are not satisfied with your online store purchase, we will gladly accept returns for items that are unwashed, unworn, and in their original packaging, for up to 14 days after receiving the product. If the product is damaged on arrival, a full refund or replacement product is offered once the damaged item is returned.


CAN I APPLY TO YOUR INFLUENCER PROGRAM?

For those interested in our influencer program, please apply here.


HOW DO I CONTACT YOU?

If you have any other questions, please feel free to send us a message to support@atlastime.co. We will also be posting up regular updates on our website and social media platforms.